Product Overview

China's manufacturing industry is whopper in general scale. At present, China's manufacturing industry is complete, rapid, and has great potential. Coupled with a large consumer population, labor force and abundant natural resources, maintaining long-term high-speed development will still be an iconic feature of China's manufacturing industry. As the government and the public pay more attention to quality, the government and enterprises are also eager to strengthen the supervision of the product's full life cycle. Total quality management is based on product quality and establishes a scientific, rigorous and efficient quality system to provide all the activities of products or services satisfying users’ needs. It is characterized by company-wide comprehensiveness, preventiveness, serviceability and scientific nature. The total quality management can improve product quality, improve product design, speed up production process, enhance employees' quality awareness, improve after-sales service of products, reduce operating quality costs, decrease operating losses and cut down liability accidents. SunwayWorld serves as a provider offering more comprehensive quality management solutions, carries out the quality management of the full life circle from the process design, raw material procurement, production process and product sales, to achieve quality intelligent early warning, quality data analysis, big data analysis and product quality tracing.

Product Functions

Quality objectives decomposition

Supplier management

Document management

Training management

Production process management

Deviation management

Change management

Complaint management

CAPA management

Intelligent query and analysis

The quality management platform can carry out refinement decomposition of quality objective, define finer Level II or III quality objective, monitor realization of each sub-goal as well as conduct real-time understanding about execution situation of overall quality objective.

Supplier management subsystem of quality management platform can manage supplier archival information, contact information, information on five certificates (certificate for the use of state-owned land, construction land use permit, planning permit of construction engineering, construction project license and permit for presale of commercial residential building) and information on products provided and the control against supplier access process by audit process, launch the access control mechanism based on material importance and update material access state in line with the change in the access stage to support implementation of access site auditing standard and maintain site audit report. The system can have different states regarding whether suppliers become qualified. At the moment of evaluation, the system can support the implementation of supplier evaluation pursuant to type or importance of materials or specific materials. Supplier evaluation, grading and rating standards can be maintained with automatic implementation of rating and ranking as per scores.

The quality management platform has the document management subsystem which is mainly in charge of managing various technical documents, quality documents (GMP and ISO9000 certifications, etc.), inspection standards, calibration procedures and other related documents of the manufacturing enterprise as well as realizing management and monitoring of the whole process of template registration, drafting, review, examination and approval, training, release, implementation, execution, verification and revision for documents. The quality management platform has the training management subsystem which can include the training for employees in the quality system into the system for management. It's allowed to set the training plan and send the training reminder and invitation in the system. Training execution and final training appraisal will be included into the system for management. The customer can establish his/her own item bank in the system, add examination questions, automatically generate the examination paper, conduct online answering, go over examination papers online and realize automatic summarization of scores. The quality management platform has the production process quality control subsystem which can make various quality records in the production process: Tour-inspection: It's necessary to inspect the production process on schedule as per management provisions. Regular spot inspection: As for key quality control points, it's necessary to extract samples on schedule for laboratory analysis on key indicators. Management of process records: as for realization of management of process record, records about equipment operation and process inspection of some key stations in the production process need to be entered into the system. The information can be used to form related process analysis and equipment operation report. Control against production and operation: timely master deficiencies of stores, damage of materials or closing down for waiting for materials of the production workshop (especially packing workshop) based on the system; record the situation of materials coming into use each time and establish the foundation for product quality tracing. Comprehensive quality analysis: the system can carry out real-time monitoring for production process record with SPC statistical tool as per various quality records and comprehensive quality analysis on the whole production workshop with production and quality indicators and CPK of key station seen on the quality analysis interface and quality statement and analysis chart generated. The quality management platform has the deviation management function and can carry out various managements for all kinds of deviations discovered by workshop QA (any deviation production process, quality standard, inspection method and operation specification). The user can timely enter the deviation into the system which will carry out monitoring, information reporting, cause analysis and countermeasure and effect tracking and confirmation for corresponding treating processes and the enterprise shall carry out trend analysis on various deviations to promote continuous improvement of company product quality and quality management system. The quality management platform has the change management subsystem which can recognize changes in raw material, quality standard, analysis method, plant, support system, equipment (including computer hardware), processing step, label, packing material and computer software and complete examination and approval management for changes. The system can classify changes pursuant to nature and scope of changes and the degree of influence of changes on the process (such as primary or secondary changes). Different audit and change processes shall be implemented as per different changes. The quality management platform has the complaint management subsystem which can realize customer complaint management, including customer complaint registration, preliminary problem confirmation, cause analysis, action plan and effect confirmation process. The whole process of realizing complaint treatment is subject to automatic flow in the system. Various problems in the complaint process (including service problem, product quality problem) are subject to sort management with different resolution processes used for different kinds of problems; and a corresponding problem treatment process is chosen in line with the description regarding the problem to standardize quality complaint management and facilitate query and statistical analysis of quality complaint. The quality management platform has the CAPA management subsystem which can realize continuous improvement of quality, carry out investigation and cause analysis for various problems in the quality management process (including complaint, recall, deviation, self-checking, external inspection, process performance verification, quality monitoring trend, etc.) and take corrective and preventive actions. CAPA subsystem can ensure problems discovered in the quality management process be reasonably, timely and effectively disposed. The system provides the management for quality improvement process. Quality Management Department establishes quality improvement tasks via the system, related project team prepares work plan, improvement content record, cause analysis and action plan which are audited, tracked and confirmed by the Quality Management Department ultimately and the system provides monitoring, supervision and management for work tasks of each link in the improvement process and masters the execution of quality system by statistical analysis. The quality management platform has the quality intelligent query and statistical analysis function. Different permissions are set for related personnel based on post in accordance with system permission setting. As for personnel with related permission, they can carry out real-time viewing of quality report published by QC lab. The large screen can be used for real-time transmission of quality data at th

The quality management platform has the training management subsystem which can include the training for employees in the quality system into the system for management. It's allowed to set the training plan and send the training reminder and invitation in the system. Training execution and final training appraisal will be included into the system for management. The customer can establish his/her own item bank in the system, add examination questions, automatically generate the examination paper, conduct online answering, go over examination papers online and realize automatic summarization of scores.

The quality management platform has the production process quality control subsystem which can make various quality records in the production process: Tour-inspection: It's necessary to inspect the production process on schedule as per management provisions. Regular spot inspection: As for key quality control points, it's necessary to extract samples on schedule for laboratory analysis on key indicators. Management of process records: as for realization of management of process record, records about equipment operation and process inspection of some key stations in the production process need to be entered into the system. The information can be used to form related process analysis and equipment operation report.

The quality management platform has the deviation management function and can carry out various managements for all kinds of deviations discovered by workshop QA (any deviation production process, quality standard, inspection method and operation specification). The user can timely enter the deviation into the system which will carry out monitoring, information reporting, cause analysis and countermeasure and effect tracking and confirmation for corresponding treating processes and the enterprise shall carry out trend analysis on various deviations to promote continuous improvement of company product quality and quality management system.

The quality management platform has the change management subsystem which can recognize changes in raw material, quality standard, analysis method, plant, support system, equipment (including computer hardware), processing step, label, packing material and computer software and complete examination and approval management for changes. The system can classify changes pursuant to nature and scope of changes and the degree of influence of changes on the process (such as primary or secondary changes). Different audit and change processes shall be implemented as per different changes.?

The quality management platform has the complaint management subsystem which can realize customer complaint management, including customer complaint registration, preliminary problem confirmation, cause analysis, action plan and effect confirmation process. The whole process of realizing complaint treatment is subject to automatic flow in the system. Various problems in the complaint process (including service problem, product quality problem) are subject to sort management with different resolution processes used for different kinds of problems; and a corresponding problem treatment process is chosen in line with the description regarding the problem to standardize quality complaint management and facilitate query and statistical analysis of quality complaint.

The quality management platform has the CAPA management subsystem which can realize continuous improvement of quality, carry out investigation and cause analysis for various problems in the quality management process (including complaint, recall, deviation, self-checking, external inspection, process performance verification, quality monitoring trend, etc.) and take corrective and preventive actions. CAPA subsystem can ensure problems discovered in the quality management process be reasonably, timely and effectively disposed. The system provides the management for quality improvement process. Quality Management Department establishes quality improvement tasks via the system, related project team prepares work plan, improvement content record, cause analysis and action plan which are audited, tracked and confirmed by the Quality Management Department ultimately and the system provides monitoring, supervision and management for work tasks of each link in the improvement process and masters the execution of quality system by statistical analysis.?

The quality management platform has the quality intelligent query and statistical analysis function. Different permissions are set for related personnel based on post in accordance with system permission setting. As for personnel with related permission, they can carry out real-time viewing of quality report published by QC lab. The large screen can be used for real-time transmission of quality data at the Quality Management Department or the workshop. Warning prompt shall be given in case of abnormal sample occurring to the data result. In the meanwhile, inquiry statistics subsystem of quality management platform also realizes the review function of quality data.